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Alan Upchurch, OD

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Alan Upchurch, OD
(27 Reviews)
3705 West Eldorado Parkway Mckinney, TX 75070
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Consumer Feedback

(27 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Does this provider remember you and your circumstances at every appointment?
Yes
Was this provider friendly?
Yes
by Anonymous
January 25, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider give unbiased advice?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
November 15, 2011
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
by Anonymous
November 07, 2011
Would you recommend this optometrist to others?
Yes
Was this provider's staff friendly?
Yes
Did you experience unnecessary pain during your visit?
No
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider promptly return your phone calls?
Yes
by Anonymous
November 01, 2011
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous
October 05, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider use current and safe equipment?
Yes
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
September 26, 2011
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their prices were very fair. The level of care you get for the price is outstanding. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better.
by Anonymous
September 01, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
July 20, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider use current and safe equipment?
Yes
Was this provider friendly?
Yes
by Anonymous
June 21, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider's staff friendly?
Yes, they went above and beyond
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was the waiting area spacious?
Yes
by Anonymous
June 07, 2011
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Map and Directions
3705 West Eldorado Parkway, Mckinney, TX 75070