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Fairfax Pediatric Associates - Fair Oaks

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Fairfax Pediatric Associates - Fair Oaks
Fairfax Pediatric Associates - Fair Oaks
(8 Reviews)
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3650 Joseph Siewick Drive, Suite 101 Fairfax, VA 22033
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
5 star average for Recommended
Value
5 star average for Value
Did this provider use excessive foul language?
No
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.226.36
November 19, 2013
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this pediatrician have bright, child-friendly examining rooms?
Definitely! They were some of the most child-friendly examining rooms I've ever seen
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does the pediatrician interact with both you and your child during appointments?
Absolutely! They respect my child's individuality and always address both of us
Does the pediatrician over-treat your child for simple ailments?
No, they don't over-treat my child
by Anonymous xxx.xxx.252.19
April 29, 2013
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
Not at all. They were happy to give me as much information as I wanted
Does this pediatrician emphasize preventative care, such as child safety and nutrition?
Absolutely! They gave me plenty of information about child safety and nutrition
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.228.25
March 27, 2013
I would not recommend this practice to anyone seeking a pediatrics practice for their children. That is sad to say as I have taken my children there for 20 years - but over the last few years I have had nothing but poor experiences with every office visit or problem that I have had.

It takes me a lot to become frustrated and write a negative review out of that frustration - but I have about had it with this practice, their rudeness, and the unapologetic manner in which they handle poor service complaints.

One would be hard pressed to find ruder and more abrasive staff members than those at FFP in the customer service areas of front desk staff, telephone receptionists, and billing staff. These people have an abrasive "Tough if you don't like it" attitude. They will argue with you, ignore you, and don't expect a return call from them over any concern or issue.

More frustrating is the wait time when you do have an appointment. I am 100% honest in saying that in the past three years of appointments - and my child needs to go every three months - I have never once waited any less than an hour after my appointment time to be seen. Whether your child is sick or well - waiting an hour to well over an hour - is trying for everyone - especially when you are just stuck sitting in a barren exam room for that amount of time with nothing for you or your child to do but stare at the walls. Then when you are seen, if the issue of the lateness is addressed at all - it is a simple "Sorry, we're really busy today." I'm sorry - but I am busy too. There has to be a way to correct this problem - I don't find it on a consistent basis with other doctor's practices - but obviously they do not care enough to take steps to do so.

My child has a condition that requires him to see the same doctor for most visits. Trying to get those appointments scheduled it a feat in it's self. I will say the the doctor is very competent and complete - but she pretty much has the personality and bedside manner of wallpaper paste. And I always get the creepy feeling that I am under cross examination when talking with her.

The only positive thing that I can say anymore about the practice is that the nurses who usher you in, and do the standard height, weight, blood pressure bit before you see the doctor, are usually nice.

I own a business myself ,and understand the problems and issues of doing so. But - if I ran my business like Fairfax Pediatrics now runs theirs - I would be out of business.

Anyone have any good recommendations on a pediatrics practice that actually cares?
by Phoenix xxx.xxx.248.127
March 07, 2013
I can see now why they specialized as a pediatrician because they were so kid friendly. They put in the extra effort to make my child feel special and important. I couldn't believe how encouraging and supportive they were. They never ridiculed or dismissed my opinions on parenting issues, and were always so considerate. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
by S Murphy
September 07, 2011

My whole experience at this office was above average starting with their very comfortable waiting room chairs to how patient and kind they were to my child. They were just fantastic.
They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. This provider has helpful information available online, which is really convenient. They have a good website and online presence. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
by Slade
June 26, 2011
Did this provider listen to your input and concerns?
Yes
Does this provider promptly return your phone calls?
Yes
Was this provider's office too cold?
No, it was fine
by Anonymous
May 10, 2011
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider seem up-to-date with the current advancements in their field?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Absolutely. They have plenty of nurse practioners and doctors as back-up support
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
May 10, 2011
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Map and Directions
3650 Joseph Siewick Drive, Suite 101, Fairfax, VA 22033