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Wellness.com Help and Frequently Asked Questions
I am having trouble logging in.
Make sure you have activated your membership. To do this refer to the email that was sent to you upon signing up and click on the activation link. If you still have trouble logging in after clicking the correct activation link from the email sent to you when you registered, check your activation email to make sure you are entering the correct login information.
I forgot my password or username.
If you forgot your password, on the login page click the link that says "Forgot your password?" If you forgot your username, reference the email that was sent to you from Wellness.com when you first registered.
I never received an activation email.
There are a couple of reasons why this might have happened. First, check your bulk or spam email folder to confirm the activation email wasn't blocked by your spam filter.
If you don't find the activation email in your bulk/spam folder and still can't find it, you may have misspelled or incorrectly entered your email address on the registration form. Confirm that you entered the correct email address when registering by trying to create a new account with that email. If the original email you entered was incorrect, the registration form will enable you to create a new account with the correct email. If the original email was correct you will be alerted that an account already exists with that email.
How can I submit my Expert Article to be a Featured Article on Wellness.com?
Qualified experts can participate in Wellness.com's featured article or advertorial program. This program provides Wellness.com's visitors with valuable content while providing exposure and publicity for the content authors. To participate in this program, visit the "Contact Us" page of Wellness.com and we'll contact you to discuss your article or articles.
In order for your article to be a Featured Article, first you must be a member of Wellness.com (click here to join free). Your member profile and professional profile must also be completed with your bio and profile information. To create a personal profile, simply login to Wellness.com and click on "My Profile" in the top gray nav bar in order to build out your personal profile. To complete a professional profile, which is separate from a personal profile, click on "My Dashboard" in the top gray nav bar, then under "Personalization Settings" click on "Create/Edit a Wellness Professional Profile."
Articles must meet the following criteria:
- Minimum of 600 words.
- Not self-promoting or promoting any particular product or media.
- Must be science-based and meet the high quality, objective guidelines of medical literature.
To join free, click here.
What is a Professional Listing on Wellness.com?
Wellness.com is one of the leading health professional directories on the Internet. Wellness.com's directory has over 1 million health professionals, many of which are listed at the top of internet search results from being in the Wellness.com directory. The Wellness.com professional directory delivers hundreds of thousands of new patient phone calls per month to health professionals.
Listing Opportunities Available:
There are free listing and advanced profile opportunities for health professionals available on Wellness.com.
Free listings offer practice name, address, and basic information about your practice.
Click here to view a sample free listing.
An advanced profile is a paid advertising profile that delivers new patient inquiries each month. They are more prominent and stand out in the search results. In fact, they appear above the search results, ensuring far more referrals than the free listings.
Click here to view search results that include an advanced profile at the top.
Click here to view a sample enhanced profile.
Click here for more information on the advanced profiles.
Should I invest in an advanced marketing profile on Wellness.com?
If you would like more traffic to your business and practice, then yes, you should invest in an advanced marketing profile on Wellness.com. As mentioned above, you benefit from search engine optimization of your name, practice, and local searches for your specialty in the major search engines. Additionally, your prominent enhanced, stand out, profile will come up above the rest of the directory search results in your profession and postal code on Wellness.com.
Click here for more information on the advanced profiles.
How do I benefit from an advanced listing on Wellness.com?
The benefit of a professional listing on Wellness.com is simple, yet valuable: more new patients or clients to your business or practice. Additionally, your profile will be "search engine optimized." This means that you will come up on the first page of local searches for you or your profession on major search engines such as Google, Yahoo, and MSN.
How do I edit my information in your health professional directory?
To update the basic information in your profile, you just need to create a free membership for yourself/practice and then edit your professional listing. This will create login information for you to use in the future should you want to edit your listing again. To create an account:
Go to www.wellness.com/provider_program.asp, click "Sign Up," and follow the directions to create a free account. Once you've clicked on the activation link in the email you receive after registering, return to Wellness.com, login, and visit www.wellness.com/listing_manager.asp to fill out your professional profile.
To update your profile with additional information (office hours, about me section, picture, etc) you can join the Live Connect Program or Featured Profile by visiting www.wellness.com/provider_program.asp. It only takes a few minutes of your time and by joining you'll be able to get new patient connections from Wellness.com.
How do I become listed or create a free listing in your health professional directory?
You can list your name and practice free on wellness.com. You just need to register for a free Wellness.com membership for yourself/practice and then create a new basic listing for yourself. This will create login information for you to use in the future should you want to edit your listing. To do this:
If you have a username and password:
- Login at: www.wellness.com/login_user_home.asp
- Click on My Dashboard at the top of the screen
- Under Personalization Settings select Create/Edit a Wellness Professional Profile
- Enter your first and last name in the boxes
- If you find yourself in the results, select This is me next to your profile
- If you do not see your listing, select Add a New Listing
- Go to www.wellness.com/provider_program.asp, click "Sign Up,"
- Click on "create a member account"
- Go to your email program and clicked on the activation link in the email you receive after registering
- Return to Wellness.com and login
- Click on My Dashboard at the top of the screen
- Under Personalization Settings select Create/Edit a Wellness Professional Profile
- Enter your first and last name in the boxes
- If you find yourself in the results, select This is me next to your profile
- If you do not see your listing, select Add a New Listing
How can I have my information removed from your website?
Wellness.com does not remove listings for active doctors or health practices because we provide an objective third party rating and review system for consumers. Consumers have a right to rate and read reviews about all health practitioners regardless of whether they are accepting new patients or not. Since the name and contact info for licensed health practitioners are public information, Wellness.com is protected by law from any attempt to remove a listing.
Wellness.com will only remove listings for doctors or health practices that do not exist or are no longer actively practicing (retired, deceased, incorrect name). To remove such a listing, visit our "Contact Us" page, fill out the contact form, provide the information listed, request that it be removed, and provide a reason why. Our team will review the request and if it meets the removal criteria, it will be removed. There are many advantages to being listed on Wellness.com, so unless you don't want more patients or business, it makes sense to continue to have your listing on Wellness.com.
Your information about me in your health directory is totally wrong. How did you get my information?
If your information is incorrect, we apologize. We strive to keep our information as accurate as possible, but with over 1 million professionals, there are bound to be a handful of mistakes. Our information is compiled from a variety of sources -- some public domain -- and checked for accuracy. Even the White and Yellow Pages also make some mistakes. When we become aware of a mistake we correct it immediately. If your information is in error, visit our "Contact Us" page, fill out the contact form, and provide the information listed, and provide details on how you would like it to be corrected.
How can I have a negative rating about my practice removed?
Wellness.com understands that some providers are concerned about receiving negative ratings on their profiles. Please understand that Wellness.com is a neutral and impartial third party rating system, similar to the rating and review process used by Amazon.com or Ebay.com. Whether the rating was written by a patient, ex-employee, ex-spouse, or business competitor, anyone has the right to provide their opinion. Ratings can help consumers make better choices in selecting quality products, services, and healthcare is no different.
Other than the BBB, few websites have the resources to act as an intermediary between businesses and customers or to track down facts and proof of who is telling the "truth." Ratings are a numbers game. If your business or practice has a positive impact on its clients or patients, then positive ratings have the same opportunity to outweigh negative ones.
Providers have three options to improve their rating on Wellness.com:
- Providers may contact the Wellness.com member who submitted the negative rating and try to resolve the grievance to their satisfaction. Contact can be made with members using the private message option on Wellness.com.
- Providers may post a public reply to any rating with their version of the situation.
- Providers may send satisfied patients to Wellness.com to post positive ratings at any time.
Under federal law (the Communications Decency Act), because Wellness.com does not censor ratings or investigate them for accuracy, Wellness.com is not legally responsible for the ratings that members post, even if those remarks are defamatory. However, this law does not protect the member who writes the negative rating/review.
Members may be held legally responsible for making false defamatory comments intended to damage a provider's reputation.
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