I loved my doctor, but the office manager and customer service is not good. During my first year, I noticed they were charging me a copay of $40 but those that did not have insurance were paying $20. The lady up front told me to just say I do not have insurance next time and pay the $20. That didnt bother near as much as the office mgr. She is impossible to deal with and does not care at all about their customers. I lost my medicine in a car that I sold. My mistake I know, but she refused to get me a refill because she said we "typically" don't do that. Well this is not a typical situation. A 2 year client with no problems and she tells me I just need to wait the 20 days before my next appointment. Very rude.
I've given up on trying to call the front desk. If I finally do get a hold of somebody they seem annoyed and I can imagine them rolling their eyes and doing their best to pacify me in order to get off the phone. So now I e-mail, but it sure would be nice if I could get a comfirmation e-mail back, whether there's any kind of problem or not, just to let me know that it's ok to drive 30 minutes out of the way over there without fulling knowing if this is a wasted trip or not. (It's happened before). So I ask, well, I e-mailed you two days ago and didn't hear anything back about coming by to pick up my RX and the women at the front desk just start acting very condescending and go on about their policy and whatever else they can think of to get me out of there. Honestly, I'm surprised this is been going on for this long. I can't imagine I'm the only one with this complaint. Well, I know I'm not because I see it all over the internet. One positive is the Dr.'s are very professional and courteous. I know they're busy but I sure do wish I could just deal directly with them!
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment. They are extremely reliable, and have never canceled any of my appointments. Time always drags when I'm in the waiting room unless they have a good magazine selection, and they definitely do here. Time flew by while I was reading them.
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