Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider adhere to the customer is always right policy?
Sometimes, but not always