They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has bee n a problem for me at other places. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. It's always nice when they can answer my questions over the phone instead of having to drive down there for an appointment. Most of the time, they're able to answer them over the phone which really saves my time and gas.
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