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Sunriver Veterinary Clinic

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Bend, OR

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Sunriver Veterinary Clinic
Sunriver Veterinary Clinic
(2 Reviews)
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56825 Venture Lane Suite 102 Bend, OR 97707
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(541) 848-6500 Westside Pet Hospital
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About

Sunriver Veterinary Clinic

Sunriver Veterinary Clinic is a Veterinarians facility at 56825 Venture Lane Suite 102 in Bend, OR.
Primary Specialty

Veterinarians

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56825 Venture Lane Suite 102, Bend, OR 97707
Services Sunriver Veterinary Clinic practices at 56825 Venture Lane Suite 102, Bend, OR 97707.

Veterinarians offer general and emergency pet care services. Some veterinarians offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Sunriver Veterinary Clinic in Bend, OR, please call (541) 593-8128 for more information.
Consumer Feedback
(2 Reviews)
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Recent Reviews
Today my husband took in a 1 yr old German Shep male pup for a rabies vac and a look at a swollen inner eye membrane. Pup is a rescue from an urgent situation, out of his normal, and apparently scared of the vet. I didn't know he would bark at them, he's been with us for 4 days, super sweet boy. My husband was willing to muzzle, and they declined.
They declined to exam the dog due to his "dangerous and aggressive behavior"- except they prescribed an antibiotic eye drop, and wanted to prescribe the Chill Protocol to exam at a later date. This means medicating the scared pup so they feel safe handling him. OK. I didn't agree in the moment (still don't, because I understand the dog) and asked for the info to consider at home. I also said OK to the medicated eye drop, because I felt it was the least we could do with NO exam.
When I received the bill, they had charged 68 bucks for an exam. The Doc stood in the doorway trying to make friends with a biscuit. There was no exam, but certainly time spent.
I called and spoke to the office manager. She had an attitude that let me know she was not understanding the reason for my call. I told her I didn't like her or her customer service skills. She spoke at me, and I asked her if she could please listen to me. It made her angry. They made up their minds this was a dangerous dog, and I received and respected their opinion. I didn't agree........ I wanted to know why I was misquoted the exam price for a rabies shot several days prior, and why was the price more for NO exam. At some point very quickly, I realized it was a pointless convo and told her the bill was paid, but I am a member of the Sunriver community and her attitude was bad for business. She said they do not need my business and I didn't need to come back.

I took in a scared pup and needed an exam to sort his eye and give a rabies shot. As a customer with a patient at a Vet clinic my expectation is:

Exam the pup and charge the fee, or send the pup away untreated with no exam or fee. (Doc told me she wouldn't force an exam because she didn't want to make him more fearful. Not the Doc we are looking for.)

The office manager said they charged the fee because they cannot prescribe meds without an exam....I asked why she gave eye meds without exam.....round and round. You do the math. I don't like double-talk.

Another thing.....the very nice lady who took notes over the phone for the Doc to read (she didn't read them, because she asked my husband all the questions she had answers to), she asked the office manager if the donation cash stash could be used to help us out......silenced her. Huge silent noooo. Thanks for the thought sweet staff lady. I will remember that kindness. We are just trying to make the world a better place, one healthy doggie at a time. This clinic is not for me. Office Mgr needs to learn a bit of grace.

Nicole Phelps
Sunriver, OR
by Nicole Phelps xxx.xxx.205.243
September 14, 2022
Dr Meredith saw our dog Dexter just before we left him with a pet sitter while on vacation in Dec 2013. Dr Meredith and staff treated Dexter like he had been going to their clinic his whole 12 1/2 years. Everyone went above and beyond on Dexter's care when difficulties arose while we were away. The care and sorrow shown by everyone in the clinic when we had to let Dexter go was amazing. Each employee came to the car to say goodbye to Dexter as he wagged his pleasure at seeing them. If we lived locally, we would definitely take our pet family member here.
by Jerry & Denise xxx.xxx.216.100
January 20, 2014
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