It is obvious that their office is cleaned regularly. It was fantastic. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.
I'm thrilled with how my appointment went. My pet was able to recover quickly under their care. I noticed their credentials and diplomas as soon as I walked in the door. I immediately felt even more confident that I was taking my pet to someone who knew what they were talking about. I really appreciated that they explained the benefits and risks of my pet's treatment. After they explained it to me, I had a much more clear and thorough understanding. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.
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