Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I loved that they took their time with my pet, and didn’t rush the appointment at all. They made sure my pet was relaxed and that all my questions were answered. They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office.
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