Overall, the entire visit to Condell Medical Center in Libertyville was a mistake.
First, the ER, the doctor never finished informing us of the suspected illness or plan. She kept getting calls and walking out of the room mid-sentence. After the 2nd call, she did not come back. I had to go find a nurse to find out what was going on.
While in the ER, The patient was not provided with any blankets, urinal, or even a call button. Again, we had to go hunt down someone An NG tube used, however, the nurse put the suction to continuous, later when the patient said, “I feel like I’m getting sucked dry”, did the staff notice the mistake and change the setting. We were then informed that the patient would be admitted in the middle of the night; however, we sat there for a good 4-5 hours prior to getting a room. Once we finally got to the floor, there were plenty of open rooms, so we are not sure why it took so long.
Once we were in the room and waiting to be seen by a doctor, the IV and the NG tube were never hooked up, and the nurse said she could not do anything until a doctor came. At that time, it was around 9 am and we were told the DR. didn't do rounds until 7 pm. That was an issue as the patient has no food, water, IV, or even a phone in the room. After expressing our concerned with this, we were seen by other doctor, and they said they would take out the NG tube and the diet could be clear liquids. About another 1-1.5 hrs passed until a Nurse showed to take out the NG tube and give the patient a menu. However, Since there was no phone, couldn’t order anything, the nurse said she would find a phone, but that didn’t happen.
By that time, we were done and decided to leave. It took another hour just to print the forms to leave. Honesty, there is more that happened, but why even bother…..
I will never take any of my loved ones back to his hospital; we will seek medical treatment elsewhere.
by Ashley F.
July 29, 2013