Poor ER Service at Condell! This would be zero-0 stars, but the minimum required in most ratings is 1. After witnessing the poor care, on MORE THAN ONE OCCASION, of a family member with severe back and heart problems- it's time to step up and let others know. There are very few, if any, medical "professionals" associated with the hands on patient care and treatment of emergency room clients. This last visit included encounters with an extremely rude and unprofessional Doctor and a nasty rude little nurse. At one point both were laughing outside the patients room- at the patient! The Doctor had the nerve to tell her that there was nothing wrong with her heart- without running any tests, barely asking any questions, not looking at her records ( which they have b/c she's had multiple surgeries there). All of this from a Doctor who isn't even a cardiologist. He overlooked the recent diagnosis of tachycardia by a REAL cardiologist!! This ER Doctor was very comfortable in his opinion of himself and shooting down efforts of other Drs and specialists that are currently involved in her care. The theory this emergency genius shared was that since there were multiple tests done 2 weeks earlier, there could not be any changes in her condition- she was fine. Now, I'm not a doctor, but does that sound like logical care for someone presenting with new/different symptoms?!?! A call to patient services was deemed necessary, and so her daughter made the call. That phone call resulted in the Doctor coming into the room and calling her a liar!! WOW!!! At least, after that encounter, she was given an x-Ray (ummm.?.?.?). This one diagnostic test was more than previously offered. The staff most recently encountered were u interested in trying to help diagnose the cause of the new symptoms that resulted in this visit. In my opinion, they disregarded existing patient records, ignored vital sign readings, displayed horrifyingly terrible behavior, and worse!!! What is sadder still is that this visit and the awful treatment were similar to her last 2 visits there! I could continue but instead I am urging anyone who reads this to research other medical facilities in the lake count area where you may find true medical professionals. Somewhere else, where doctors and nurses are kind, caring, intelligent, compassionate and actually helpful. Should you wind up in Condell's ER, I hope you are treated better, but to be safe I would tell the ambiance to take me to Lake Forest or Highland Park Hospital. Condell ER is bad news!!!
The hospital is beautiful, but I wouldn't want to bring my dad back. He is 81 years old and they never got him up to walk the entire week. That was the second time that happened. He came home weaker than when he went in. Good luck finding a nurse or doctor. He was in the West Tower and left pretty much alone. He was a "fall risk" and when one of us sat in the alarmed chair and it went off......NO ONE CAME IN TO CHECK!!!!!! I was very disappointed and upset with the entire experience.
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