Took my 9 year old dog there having seizures for the first time EVER. My 2 year old son was with me scared to death about our dog Sasha. All they cared about was the $972 estimate and would barely even look at the dog until they were sure that we could afford it. We admitted the dog, paid the bill and 30 minutes later we got a phone call saying all their tests were done. They said they can nothing wrong with the dog. In the end, I payed $972 for 2 xrays and an in house blood test that took all of 30 minutes to do. When I discussed the bill they said "you didn't have to bring the dog here." These people use your pain and fear to commit "predatory billing." Take your chances waiting until your vet opens in the morning, these guys just want your "desperation money"
I would never visit them again. I was very disappointed. From the moment we walked in with our very sick dog, not even in the middle of the night, but at 1pm in the afternoon with an appointment, we received not even a hello from the receptionist. The vet barely acknowledged our dog while doing an exam, immediately told us our dog was on deaths door, and hit us with a HUGE bill within 5 minutes. It only got worse and more un-compassionate from there when we attempted to question their course of treatment. We walked out knowing our pet would receive better care anywhere else…..The only kind employee was the vet assistant.
On a Sunday evening, we had the unfortunate feeling that it was time to put our ferret to sleep. The staff was not only uncaring but rude. I would say very rude by the receptionist. It may only be a ferret to them but the love we had for the little guy was the same love people have for their cats and dogs. There was no compassion. When asking questions, the receptionist seemed annoyed. The whole vibe in the place felt so wrong that we had to leave. Unfortunately he will have to wait another night to visit our regular vet who is compassionate about our little guy. Don't go here to put your animal asleep. Especially if that receptionist that works Sunday evenings is on. I wish I got her name. So cold hearted!! When I asked to speak to the vet... annoyed again... Just rude, cold-hearted and seemed annoyed the moment we walk in the door. I guess they were hoping for a quiet night.
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