Harwood Donna M DVM - Service Ratings
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Harwood Donna M DVM
77 Concord Road
Keene, NH 03431
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
5 Star Average Based on the Following 35 Poll Questions:Has this provider ever cancelled your appointment on you last minute?
Asked 4 times
Answered "Never, they are very reliable." (100% satisfaction) 4 times
Does this provider have helpful information available online?
Asked 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 2 times
Answered "Not at all! They always try to get me in as soon as possible" (100% satisfaction) 2 times
Did they follow up with you after your appointment?
Asked 1 time
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 2 times
Does this provider always put the customer first?
Asked 2 times
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 2 times
Answered "Definitely! They would never turn away anyone in need" (100% satisfaction) 2 times
Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Did the veterinarian allow you to stay with your pet at all times?
Asked 5 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Absolutely! I was never asked to leave and stayed with my pet the whole time" (100% satisfaction) 4 times
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
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