They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. They told me a little bit about my treatments' risks and benefits, but I still didn't feel like I knew as much as I wanted to know. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. They needed to pay a little more attention to detail, to make sure they didn't make any mistakes. I could tell their entire attention wasn't focused on me. They answered most of my questions but I could have used more information. They made me feel little and like I was the next "Michael Vick". I am am incredible pet owner and they thought that after seeing me five minutes they knew me. All and all this place is for yuppies
I will definitely recommend them to people I know. When comparing them to others I have visited for the same condition, they are among the best I have seen. When I left their office I had a very clear understanding of my pet's condition. I can tell that it is important to them to make sure all of their clients never leave feeling confused. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. I was given a polite greeting when I walked in. It was nice to be acknowledged. I have moved to Kissimmee FL but I still bring my maltipoo Buddy and my yourshire terrier Ginger to this place because I know they are in safe hands.I'm praying to move back to SC were we all can be happy especially my dogs.
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