All offices of Cumberland Mental health and Volunteer Behavioral health are under the same umbrella. They use antiquated practices and equipment. They will never care about you, your condition or your feedback. The lies they tell about the new state law can easily be proven by reading the law yourself or going to a competent mental health provider. They should be under investigation or closed down. Do yourself a favor and find another provider.
I wasn't too impressed with their office, I could tell they didn't take much pride in it's appearance, as the clients would not respect the furniture. They should really allow for more time in between appointments and need to treat incoming patients with more respect. They weren't overly rude but they could have been a lot nicer. I waited to check in for at least 5 minutes as the receptionist was busy entering information into a computer instead of looking at me and saying, I will be right with you. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. If I were in some kind of an emergency I'd go back.
There definitely appears to be a trend of overbooking clients here. The wait has gotten longer and longer from when I first started seeing them. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. One thing that I don't appreciate, is that they close exactly at their scheduled time whether someone needs help or not. I can't count on them to help me if I show up even a couple of minutes past their closing time. Their staff is very friendly and professional.
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