It was easy to get the appointment time that worked for my schedule. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I was confident that they were using the latest treatment methods. I was pleased with the chair they provided me during the session. It was quite comfortable, which I appreciated. I was satisfied with the progress I made with this counselor. I feel it was time well spent.
They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
Every time I've called and left a message, I've never heard back. It's extremely annoying. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. They probably could have used some continuing education courses to get up-to-date on more current methods. They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there.
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