Even though they were solidly booked on the day that I called, Dr. Visser and staff made arrangements for me to get my pet in, as she was very uncomfortable from a huge outbreak of her allergies. Sherry was extremely thorough and patient on the phone and when taking notes for the doctor when I came in. I felt that both the doctor and staff were amazing and attentive to my concerns. They took the time, not only to serve my pet and get her comfortable, but to help me understand the reasoning for the recommended treatment. They definitely believe in quality over quantity here and it is much appreciated. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I started here with Dr. Karen, and she was able to bring my beloved girl to health despite some major obstacles, and today, I found her husband to be just as committed and caring as she. I am extremely grateful to have found this group!
Dr David Visser has some of the best customer service I have ever seen. Dr. Visser is trying everything possible within our budget to treat her illness our cat isdefinitely a priority here and it shows. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful. They fully explained my pet's condition. When I left I knew exactly what my pet has and what treatments are available.
Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. It was unbelievable how gentle this vet was with my pet and it really helped my pet feel at ease. It's very apparent that they truly care about us and our pets and that this is not a job for them, but their passion and purpose. When I left their office I had a very clear understanding of my pet's condition. I can tell that it is important to them to make sure all of their clients never leave feeling confused. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed.
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