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Banner Good Samaritan Rehabilitation Institute

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Banner Good Samaritan Rehabilitation Institute
Banner Good Samaritan Rehabilitation Institute
(3 Reviews)
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1012 East Willetta Street Phoenix, AZ 85006
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Banner Good Samaritan Rehabilitation Institute

Banner Good Samaritan Rehabilitation Institute practices at 1012 East Willetta Street, Phoenix, AZ 85006
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1012 East Willetta Street, Phoenix, AZ 85006
Consumer Feedback
(3 Reviews)
Service
4 star average for Service
Environment
2.5 star average for Environment
Expertise
5 star average for Expertise
Recommended
2 star average for Recommended
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Recent Reviews
My father was admitted to ER via ambulance where he was immediately attended to. Over the course of his stay he was transferred to ICU and Progressive care, where everyone was attentive & informative, especially the doctors, who explained the situation, showed scan results, expressed empathy & patiently answered questions we asked, regardless of how busy they were. He was lastly transferred to the Rehabilitation Building. Why the one star? IF WE COULD GIVE ZERO STARS WE WOULD... FOR THE REHAB BUILDING!!! Since admission to rehab my father kept saying he felt like “they’re just milking my insurance by keeping me here”...because he’d significantly improved ...& I kept trying to trust that they were doing their job...BOY WAS I WRONG!!!! Firstly, Dr. Thakur is completely robotic, speaks in monotone & only goes over the basic bare minimum information...ABSOLUTELY NO BEDSIDE MANNER...NONE.....WE had to ask questions and STILL didn’t get proper information. A doctor should be complete confident, comfortable and informative when addressing a patient... yet you can tell it’s as if he just wants to leave the room as soon as he walks in... AND he didn’t even INTRODUCE himself until THREE DAYS after my father was admitted!! We were told by staff he would undergo 3 forms of therapy, lasting 1 hour each, spread over the course of the day, not all at once. Yesterday they brought him to therapy from 8 AM - 11 AM STRAIGHT ... no breaks, different topics, working physical and mental abilities... which was completely against what we were told!!!! He was so exhausted by noon that it broke my heart. I bit my tongue inquiring about it, thinking since he was doing so well they were just speeding things up to get an earlier release date....but no...they just have SEVERE LACK OF COMMUNICATION!!! When I asked the doctor the results of his ECHO... (which was taken over 5 days ago)...THEY WEREN’T EVEN AWARE HE’D HAD ONE!!!! They had him on carb control and sodium control BUT SERVED HIM A SLICE OF CAKE AS A DIABETIC...which caused his blood sugar to spike immediately after!!! Even the “diabetes education” received was a crash course & it’s as if they just stop in to flood you with information, and float off to the next room. Nothing is personal, everything is a revolving door. Oh, but he could go down to the cafeteria and potentially could eat whatever he wanted if he was accompanied by family...except WE hovered over ensuring he made healthy choices within his “restrictions”. (Are we on the payroll?!?) He was transferred to Rehab on a Fri, and because he was doing so well was told potential release Weds-Sat. Over the weekend he received NO THERAPY ON A SUNDAY because we were told THEY ONLY DO THERAPY ONE DAY OVER THE WEEKEND. ???? What??? So he just sat there for a day doing nothing. We asked about updates & was told the doctors meet on Tues to discuss all patients & we’d have more information then. When Tues came, I inquired about an update & I was told ohhh that HIS specific doctor meets on WEDS...so we had to wait ANOTHER day to just get a basic question answered about a potential release date...then come to find out the doctor DID meet on Tuesday, & the nurse that told us they met on Weds ACTUALLY ATTENDED THE TUESDAY MEETING!!! Why were we lied to??? Why was nothing done on a Sunday??? I was starting to see what my father felt...milking the insurance...another overnight stay... mmore medicines administered...that all adds up!!! It became ridiculous just ABSOLUTELY UNACCEPTABLE...if you ask something someone says one thing...come to find it was completely the wrong information & was the exact opposite...we didn’t know WHAT TO BELIEVE ANYMORE...to the point where my father said he was uncomfortable and MYSELF AND MULTIPLE FAMILY MEMBERS THAT VISITED HIM DIDN’T KNOW WHAT TO BELIEVE...when I expressed everything I learned to the family & they stated they’d had reservations too...we flat left “against medical advice”....BUT WHAT ADVICE WAS THERE?!?! We’re going to another facility that can perform basic human communication, for starters. COMPLETELY UNACCEPTABLE FOR A HOSPITAL SETTING!!! A patient chart is legal record...why was there no documentation of his ECHO??? We were told “if there were negative results we would go over that”.... whaaaaat?!?! EVEN THE NURSES AGREED THAT WE WERE MAKING THE RIGHT DECISION BY LEAVING!!! That says it all.
by Seraphina West xxx.xxx.46.166
May 16, 2019
Dumpy, dingy place. Equipment standing in hallways. Dreary atmosphere. Chair was propped against exterior door to keep it closed. Didn't seem like they had enough staff. Rehab specialists and nurses seemed good, but lower level staff were unclear on how to move a patient. Messages from Case Mgr didn't get to right family member.

This review is based on first impression when visiting a friend. All I can say is this was such a horribly dreary place that made me feel very sad. There are no pictures, paint color is an institutional beige, equipment is strewn about in hallways. Lower level staff didn't seem cheerful nor enthusiastic.
by Me xxx.xxx.176.108
July 10, 2013
Recent Polls
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider use current and safe equipment?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
April 11, 2011
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