This place is a serious threat to your health. My doctor and I spent months making phone calls and sending faxes that disappeared into a black hole. You may well die waiting for some action on your CPAP request. I finally gave up and bought a CPAP on Amazon. Why does this company claim to supply respiratory equipment when it doesn't? Why does Social Security force Medicare patients to engage in a hopeless attempt to get a CPAP from this place? The answers are known only to the walking dead who "work" there.
I called to inquire about the status of an order placed for me for a bariatric walker on or about May 7. I was an intermediate care Medicaid patient at Oregon City Health Care Center then and am now an assisted living resident at St. Anthony's Village in Portland.
Lori, the person I talked to, acknowledged having the order but cavalierly said to call back in a week or so since there was a backlog. Her tone was condescending and dismissive, as if she were doing me a favor.
When I tried to express a preference for an outside basket (as opposed to one in the seat) she snapped "you'll get whatever is in stock." She was curt to the point of rudeness throughout the conversation and acted like my concerns were a waste of her time.
For a company many (or most) of whose end user customers are elderly or disabled or both, you need to give some serious courses in bedside manner and common courtesy to those of your employees who deal with the public.
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