I called to inquire about the status of an order placed for me for a bariatric walker on or about May 7. I was an intermediate care Medicaid patient at Oregon City Health Care Center then and am now an assisted living resident at St. Anthony's Village in Portland.
Lori, the person I talked to, acknowledged having the order but cavalierly said to call back in a week or so since there was a backlog. Her tone was condescending and dismissive, as if she were doing me a favor.
When I tried to express a preference for an outside basket (as opposed to one in the seat) she snapped "you'll get whatever is in stock." She was curt to the point of rudeness throughout the conversation and acted like my concerns were a waste of her time.
For a company many (or most) of whose end user customers are elderly or disabled or both, you need to give some serious courses in bedside manner and common courtesy to those of your employees who deal with the public.
It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. The floor was littered with paper flakes and there was product all over. Some product wa s on the floor near a table. One of only two chairs for clients was filled with a box with product spilling over the top. The people in the office mostly ignored me after finding out why I was there. However, I was able to relax during my appointment here. Alvin makes sure I was comfortable and at ease. I received an abundant amount of information to my questions and he seemed very knowledgeable about all of the equipment . He made an effort to make the equipment fit.
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