The retail store in Troy is okay except for the fact that their hours are M-F, 8-5. Saying that "customers are important to us" is a total lie or they would have at least one day a week with extended hours to accommodate those who also work M-F, 8-5 shift. Also, the call center at 335-9199 number is not impressive. I called several times (several different days) to return a call to schedule an overnight test for my mother. The person I spoke to was not very friendly and rather abrupt and took my phone information for someone to get back to me. They call the home number during the hours of 8-5, when no one is home, and don't bother to try back. Very poor customer service.
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