The retail store in Troy is okay except for the fact that their hours are M-F, 8-5. Saying that "customers are important to us" is a total lie or they would have at least one day a week with extended hours to accommodate those who also work M-F, 8-5 shift. Also, the call center at 335-9199 number is not impressive. I called several times (several different days) to return a call to schedule an overnight test for my mother. The person I spoke to was not very friendly and rather abrupt and took my phone information for someone to get back to me. They call the home number during the hours of 8-5, when no one is home, and don't bother to try back. Very poor customer service.
I have contacted this provider several times regarding the fact that they received payment from Medicare after I had already paid them, to try to resolve this double payment. They have not returned my calls after several attempts. Their phone answering system does not seem to work very well, and I am concerned with their lack of follow-up for a matter that should only take a few minutes to resolve. I had no option about receiving their supplies, as they were provided indirectly through my physician's office. I am not being given any opportunity to deal with them and I am concerned whether they are engaging in Medicare fraud. My next call will be to Medicare to report this!
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published