Terrible; thy are irresponsible, careless, unresponsive, and unorganized, even under threat of lawsuit. To avoid having life threatening seizures, I require a continuous steady supply of a piece of m edical equipment that cannot be stored because of a very short shelf life. They have been continuously slow in shipping and haven't yet sent me this months order; however, I have received an invoice for has not yet been shipped. I have been over one weeks without this item.
It is too bad that one star is the lowest rating we can give them on here. Nothing is EVER easy with this company. I have been stuck with them for approx. 3 years now. The billing has been screwed up from day one. In an attempt to keep the billing straight, we changed from receiving things every 90 days to doing it on a monthly basis. I normally receive a reminder call from them the last week of the month - my order which was normally shipped out on the 4th, then it became the 7th, and now it is the 11th - and they are refusing to ship this order out until the 15th. It is just a cluster - from beginning to end. When it is time for a new pump - it will be time for a new company for me!! The initial customer service rep I talked to was RUDE!!! Absolutely RUDE!! Please remember when you call the to always write down the name of the rep you are dealing with, and do not be afraid to ask for a supervisor!
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