I have tried to return Mary Beth's call 4 times and get an endless ring. Never had any problems with previous supplier . They are no longer an approved ventor. This is progress ????? Had to press 1star or review would not go thru--so far it's a zero.
This is the most terrible company I have ever had to deal with. I called and gave my information to them to order pump supplies. I heard nothing after two weeks so I called back. They told me they had everything they needed except for the prescription which they happened to fax to my doctor the day before. I called my doctor and told them to rush the prescription. One week later after hearing I called back only to be told that they were still waiting on the insurance and my doctor. So I was lied to twice. I asked to cancel my order and talk to the manager. The manager said they attempted to call my number two weeks ago, but were unable to leave a message. It's funny how I get messages all the time, but they have trouble with my voice mail. Well isn't acknowledged selective?? This is not the 90's people. Cell phone are pretty reliable. They could not prove that they had done anything on my account. As a type 1 diabetic I NEED my supplies. I ordered early enough to not run out of supplies, but because this company doesn't take the needs of their customers seriously enough I've run out of supplies. The manager tried to give me the excuse that I hadn't met my deductible on my insurance and that the supplies would be full cost. I agree that is terrible news, but does it look like I have a choice with this disease?? Did they think because it was costly I wasn't going to purchase the items and that's why they quit doing their job? I was referred to this company by Tandem, which is the company I got my pump from. I am also making a complaint with them.
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