At Home Medical never delivered a C-pap machine as ordered by my doctor. 17 days later, I called to inquire as to the whereabouts of the medical equipment. I was on hold for ten minutes, before I was told they would call me back. 3 1/2 hours later, I called At Home Medical once again, waited on hold for another ten minutes, and they had no answers for me. C-Pap machines are fully covered by my insurance, yet At Home failed to deliver the medical product. I canceled the order, and will advise my doctor of the problem with At Home Medical. The delay by At Home delivering the c-pap machine is adversely affecting my health..
They fill your order fast and ship right away, but they quote you one price when you buyt and get a bill for much more than quoted. When asked, I was told, just wait and see what insurance pays. So they bill you and the insurance company at the same time, and hope you pay full price, then they get paid by the insurance company. Scam! I've never gotten a nickel back from them.
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