I have dealt with this company at their local office for 15 years and have been very happy. This time I was told I had to deal with the main office. I called from local office location and placed my order on June 24th. On July 1 I called to see where my husband's supplied were and they had no record of the order. I place another order and asked for an expedited delivery since we had already waited one week. No deal. I called again on July 11th and was told the order shipped on July 3 from Rochester Hills - 90 miles away - and I would receive it in 7-10 days. This is a medical supply house!! People need these supplies and they are not getting them in a timely manner. I will never deal with this inept company again. This company has no idea of the importance of their product to their customer's health. Shame on you.
Although the facility in Ferndale is nice, it is very apparent this supply company is only interested in their own economic benefit and not the wellness of terminally ill patients. My end stage COPD father was be does not qualify for oxygen even though his primary care physician wrote a prescription for full-time 3lpm oxygen. His Medicaid provider, Molina, authorized coverage, but still WF would not fulfill his prescription.
My father has gone through significant emotional stress dealing with rude, uninformed representatives of WF and I will be contacting the BBB and MI State representatives about their immoral business practices.
I strongly recommend against working with this company. They should be ashamed to be in the medical profession. Feel free to contact me for specifics.
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