I experienced their terrible service first hand. Three times is a charm, not going back. When you go to their store you are completely ignored. If you call for an appointment, you’re sent to voice mail and your call is not returned. Obviously the management is an epic fail. If I owned the St Matthews location I would fire the entire staff. All of the employees are untrained and unprofessional. The medical supplies business is an untapped market. An entrepreneur could open a store in Louisville and put this place right out of business.
Went to store on Dutchman's lane. Had orders from Doctor to continue home therapy. He wrote order to get the equipment for home use that was like the equipment I was using in his therapy department. Two personnel at this store totally gave me the run around. They bounced my from one person to another. Was there for over an hour without direct answers on anything. When asked what was going on they said it would be a little longer, Finally told them couldn't wait any longer. They said, "OK we will call you in a little bit." Finally heard from them late the next morning. Lady was not friendly on phone. Before I could ask a question, she interrupted me and asked if she could send the order back to me. It wasn't worth continuing the conversation with her, so I said, "yes."
I then contacted my therapist. Told him the story. He said, "Oh, yea. They are terrible."
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