The office was easy enough to find. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.
I was a little worried that their office would be too cold, but it was fine. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. This was my second encounter with this company. The first time was their timely delivering of oxygen tanks for a member of my family. This current time was in regards for my CPAP machinge. Very helpful on explaining how the machine works and ordering of more supplies. They have really great customer service here. They always put their customers first, regardless of the situation.
Their hours are impossible to work with, if you have a full time job. They won't come to your home in the evening. I ended up having to take time off work and drive out to their office on the Windward side.
The receptionist asks way too many questions. Whenever I would call to leave a message, she wouldn't just take my name and number and give it to the person I wanted to talk to. She would ask a million detailed questions and since was NOT the one who would solve my problem, I really didn't want to go through it all with her and then do it a second time with the person I actually wanted.
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