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WARD MED CAL SERVICES INC

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WARD MED CAL SERVICES INC
WARD MED CAL SERVICES INC
(1 Review)
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2451 US HIGHWAY 1 S SAINT AUGUSTINE, FL 32086
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WARD MED CAL SERVICES INC

WARD MED CAL SERVICES INC is a Medical Supplies facility at 2451 US HIGHWAY 1 S in SAINT AUGUSTINE, FL.
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Medical Supplies

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2451 US HIGHWAY 1 S, SAINT AUGUSTINE, FL 32086
Services WARD MED CAL SERVICES INC is a medical supply company in SAINT AUGUSTINE, FL. Call WARD MED CAL SERVICES INC at (904) 794-9600 for a detailed description of the medical equipment offered.

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(1 Review)
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Recent Reviews
My experience with Ward Medical Supplies was awful. It took three weeks from the time I saw my sleep doctor for them to get everything straight so I could come in for my new CPAP. In those three weeks I had to repeatedly call Gina at Ward and my doctors office to get them to communicate. When my appointment finally came, I met with Leigh, the co-owner. She told me we had to fill out the paperwork and pay before I could even see my CPAP - that is their policy. I read the paperwork and it said that I was agreeing that I had received my device and had been trained on it's use. I refused to sign it. I said we hadn't even discussed which device I was getting. Leigh said that they're all the same. We give you whatever we have in stock. I told her I had done some research and they're not the same.

Then I learned that they were planning to give me a regular CPAP but I told my doctor I needed an AutoCPAP. My doctor must have filled out the order wrong. Leigh said you need to get an order for an AutoCPAP. I came back later that day with the updated order. Leigh said it doesn't matter, you will have to pay an extra $100 dollars up front if you want the AutoCPAP. I said I called my insurance, BC/BS, and they told me there is no extra charge. Leigh said they're wrong, she knows the insurance better than they do and , blah, blah, blah. I asked for my order back and drove over to Matrix Medical and they took my order and got me an AutoCPAP several weeks later.

I also called CareCentric, the DME provider for BC/BS and was told by a customer advocate that several of Leigh's statements and practices were wrong and she was submitting them to CareCentric for investigation of unethical behavior by Ward Medical. I was told

1.) With my BC/BS of Fla, you never pay a penny to the DME company. All copays are billed by CareCentric after the equipment is provided.

2.) There was no flat rate $100 extra charge for an AutoCPAP over a regular CPAP.

3.) A health device provider should never ask you to sign papers stating you've received a CPAP and training before you received a CPAP and training.

There are differences between the ResMed and Respironics CPAPs. In my opinion health device providers (DMEs) should help customers understand the differences so they can choose the one that best meets their needs and not try to force on them whatever they have in stock.

My conclusions based on my experience:
Leigh's attitude to me was incredibly condescending and arrogant. She wouldn't even give me her name until I asked for it. She seemed to be pushing on me the CPAP she had on hand and in my opinion was using deception (#2 above) to steer me away from the device that would best meet my needs. As a result of picking Ward, it cost me an extra three weeks to get my CPAP.

It was an awful, demeaning experience for me to deal with someone who didn't seem to have any care or compassion for me as a customer. Please read the other reviews that talk about how rude and unpleasant she was with them. Some people should not be dealing with the public.

Because this is a small family run business and she and her husband, Earl, are the owners, don't expect her to be replaced. Their apologies for her behavior ring hollow considering how poorly some of us were treated and that it continues to happen. Based on the reviews, some people have had very good experiences, but shouldn't we all be treated professionally?

Do you want to be the next one who has to write one of these terrible reviews? I was treated with respect and dignity at Matrix Medical. Based on my experience, I would encourage other customers to avoid Ward Medical at all costs.

by Kevin xxx.xxx.139.189
May 14, 2018