Just spent 38 minutes on the phone listening to the same two messages over and over, ad infinitum! After a statement that states that Apria is experiencing a large amount of call traffic today and if you wish to be connected with a receptionist press "zero", if not stay on the line to preserve your place in line. Press ZERO to your hearts content, you'll just be circled back into, "we are experiencing a high volume ---------. Spent most of yesterday, May 28, 2013, at various times trying to order some air hoses and water bottle for the concentrator that I rent from Apria. I do understand jammed switchboards with customer service reps tearing their hair out. We've all had days like that! BUT I started phoning at 8am, got an "office not open yet" statement. Placed another call at 8:25 and got the canned run around until I had had enough at 9:05. Seems to me that Apria does NOT want to stay business, if this is the way that they handle requests for merchandise, oxygen, etc. p.s.I'm writing a letter (snail mail) to order my supplies. Thank You
I am not going to refer my family and friends here. I just wasn't that impressed. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. They were late a few times to my appointments. I wish they had made more of an effort to be on time. I could tell I wasn't their primary concern.
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