I have had numerous animals who were all patients of Dr Brooks...for over 10 years. Excellent care, excellent service, excellent Dr. Recently a feral kitten showed up on my property that was obviously in distress, trouble breathing, discharge in eyes. It would not eat or drink and appeared listless. I immediately called the clinic and asked to speak to the office manager. She called me back and I asked if the kitten could be seen and could I please be billed as funds are short right now. I was immediately told "no, we don't bill." Apparently 10 years of loyal patronage with numerous pets count for nothing. Excellent care, excellent service, excellent Dr...but don't let anything happen to your pet while funds are low because apparently you will be turned away. Did this change my opinion of this clinic? You betcha. Will I be looking for another veterinarian whose concern for the health of the animal override the monetary moment? Absolutely. (As an aside, I want to include that I understand that veterinarians work for pay..my point is that a client with numerous animals was turned away when they (me) were ashamedly up front about not being able to pay "that" day and was refused) Shame on the office staff of Blue Ridge, and shame on you Dr Brooks for showing no mercy to your loyal customers.
They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home.
The kennels and holding area for pets were so clean and spotless, I would recommend them for sure if you need to leave your pet for a few days. My pet is so spoiled every time we come here. There is always food and water available and the occasional random toy to play with as well. The office was very easy to locate. I didn't have any trouble finding it at all. The examining rooms at their office were clean and free of odor. I can tell they really strive to keep their office looking and smelling nice.
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