They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. Not only do they never postpone my appointment, they always try to get m e in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. My pets love it here and they are never anxious to leave (however it could be due to all the fun treats they get) . They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
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