They made the extra effort to make sure every question and concern I had was addressed. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. They were absolutely amazing and make others in the same field look like beginners.
It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. They always educate me on what's best for my pets and give me great advice on ways to help them live a long, healthy, and happy life. I'm thankful for all that they do. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. They are always prepared for my appointment and remember everything about me.
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