I am writing this review with the greatest appreciation for everyone at Brown Creek. Dr. Wright, his associates and staff have taken care of my pets since the days their doors opened. I have always been treated with kindness and in the upmost professional manner. Recently, I was faced with one of the hardest decisions in a long time.........having to put down my beloved bulldog, Brody. He was truly......."man's best friend.". Everyone at Brown Creek helped me through the sadness and pain of losing Brody and I will be forever grateful.
The absolute worst Veterinary Hospital I have ever had the misfortune to enter. The .woman at the reception desk was anything but receptive! She was a b**ch! She was not helpful and made me feel like I was an inconvenience. It was a Saturday, first come first serve kinda deal. I called ahead of time and told my pet would be seen if I ARRIVED BY10:30am. I arrive at 10:25am but was 3rd in line. I broke the sound barrier to get there by 10:30am and because it was 10:36 by the time I got to the desk she said they had to charge me the emergency rate of $<url removed>!! Are you kidding me? My dog had ear mites! A 3 minute office visit at most! It would have been real helpful on the phone to be told being in line doesn't count, that I had to be speaking to the slack jawed yocal behind the desk by 10:30am!! I told her I WAS HERE AT 10:30am! She goes out back to speak to the Dr., comes back, "she said she will see your dog but it will be $<url removed>". It was all I could do to walk away without making a huge scene, she is lucky I was brought up to be polite! I am sticking with my Vet. in Indian Trail, the receptionists are NEVER rude and the Dr.'s actually care more about the animals!
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I have heard horror stories of people's pets being misdiagnosed by their veterinarians, but that is not something you have to worry about here. I have never had a bad experience and I have complete faith in their care. They were very polite and helpful and made sure that I had everything I needed.
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