I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. My pets love it here and they are never anxious to leave (however it could be due to all the fun treats they get) . Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Their office was nice and quiet. I was worried it would be overly loud but it was fine. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.