I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. Their prices were very fair. The level of care you get for the price is outstanding. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.