December 08, 2012
Let me start this by saying that I have not yet had my appointment, but I already am NOT pleased with the professionalism of this business, and find them to be VERY rude. This is my first yelp review, and if I can save anyone from the frustration I feel, then I'll take the time to do it. I bought a Groupon deal for fake eyelashes, and wanted to use them for my engagement photo shoot about a month ago. I called trying to make an appointment, and a woman told me she would have her mom call me back to talk to me about getting the eyelash put on. OK? I wait. No call back. I call back the next day and leave a message. I do not receive a call until the next day when they tell me they don't have time until about a month out. We discuss what time, choosing between 8:30 am and 10:30am. She tells me the appointment will take about 2 hours (seriously?!) so I choose 8:30am. Then she drops a bomb - she tells me I have to pay a gratuity charge of about $60 (on top of the $89 I payed on Groupon), otherwise they "lose money." Once again... SERIOUSLY?!
So the day comes, I have my appointment on a crisp Saturday morning. I peel myself out of my warm bed to go to an EMPTY house, no one in sight. I am confused, and starting to get upset, but think... I'll wait 10 minutes. In that time, I call and look through the window (I can hear the phone ringing from outside) and leave a message explaining that I was here for my 8:30am appointment and that I was pretty upset that no one was here to meet me for it. I go home.
I receive a call around 10:30am (Really? You got my message 2 hours later, or decided calling me back when you got there wasn't a good idea?) from someone who is NOT apologetic, but annoyed instead. She said that she had been running late and was there 5 minutes later. I told her I waited 10 minutes. She told me she was pretty upset too and that this also ruined her morning. OK? Silence. She tell's me she doesn't know when she can fit me in because they're "so busy." Then she tells me if I want to, I can come in at 1:30pm today. NO thank you. I'm going to see what I can do to get my money back from Groupon, because they clearly don't need or want my business.
September 02, 2011
They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. They gave me sufficient information to make a decision about my treatment plan. Their prices were pretty high, but I've had to spend more at other places. They paid close attention to me and all of my questions were answered. I will definitely recommend them to people I know.
June 28, 2011
Their prices were very fair. The level of care you get for the price is outstanding. They paid close attention to me and all of my questions were answered. I will definitely recommend them to people I know. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time.