This is a Nursing Home and not a typical outpatient facility although they do some therapy.
As a Nursing Home they are typical. They hire a great number of very slow and tired foreign workers. They do their best but they are ALWAYS short staffed according to the answers we get from the staff.
The place needs some upgrading. The current cleaning staff does a pretty good job but the rugs are old, the wallpaper is old and torn in some spots. The food is average to not so good. They changed food vendors recently (probably cost cutting) and the new vendor is not in tune with the residents needs. The care is good as Nursing Homes go. The staff does care and they are a tight knit group (except the Aides). I could clearly understand how there would be a confidentiality breach there since everyone seems to know everyone's business, diagnosis and care.
I was very disappointed in the Social Worker. I spoke to her in confidence and she went and called my sister and told her everything I said. First thing I asked was was this conversation in confidence and she said yes. The next day I received a call from my sister telling me everything I said. I think that is called a "Breach of Confidence". The staff that takes care of my Mom is wonderful. But I don't feel comfortable with the Nursing Home because of the above.
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. If I were in some kind of an emergency I'd go back. Otherwise, I'm going to look for something better.
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