Yes Williamsbrige does answer the phone quickly, but the service in this facility is horrible. My brother has only been in this facility for a week transfer from Mount Sinia Hospital and he has a bed sore already. My brother told me that it is always cold and that he stays cold. They only give him a thin blanket,I asked if he could have certain things for his self and was told that they have most of the things he would need. When you enter the facility it smells like urine and feces. I figure that's why it's so cold so they try to die down the smell.This definitely a place were the HEATH DEPARTMENT should check in on these people and this facility it's sad some of these people don't have family members and some of these family members don't know were to turn for help. This is my review respond if you want to help.
Terrible place! My father was there last January when it was freezing outside, I went to visit and his room was freezing and they only gave him a thin blanket to keep warm. When I went to find out about the heat they said that the broiler was broken and gave me another thin blanket. Miraculously five minutes later the heat came on. Men that work there just come in without knocking in a very intimidating manner. And we were lied to numerous times when we called to find out when Medicare would stop paying, we were told the wrong date each time and when we called to confer that we were picking him up on the his last day we were told by the social worker that she was just about to call me because stopped paying three days before. REALLY!
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