They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly.