Had my mother there for 5+ years. Referred a family friend recently who told me he read mixed reviews. Found staff to be very caring from upper management down to the cleaning people. Some people m ore caring than others but I guess you find that in any workplace. I visited my mother EVERY day. I never experienced any issues with upper management yelling at staff and came to know the administrator and other managers very well. Nurses were good to my mother event when her mind slipped further and further. It takes special staff to care for our older loved ones. I commend them on their patience.
Over all it was a horrible experience. The woman (administrator) in charge is extremely arrogant to family members and very rude to the people who work there. I asked her a question once and all she s aid was "Im on the phone.." Then as i waited outside her office, she yelled at the house keeping employee because she was "behind", she didn't just yell at her, she made her be on the spot in front of a lot of patient family members. I agree with the post before me, very unprofessional.
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