09/08/2015 An Interested Visitor Writes: Except for the rehab department, this facility is horrible. The management is cold, uncaring, and has an excuse for everything that goes wrong, which happens d aily. Nurse and aide turnover seems to be weekly. Push the nurse's call button and you will be lucky if anyone comes to help within an hour. If you do not have family there constantly, your loved one sits in dirty diapers, does not get their food cut up, no fresh water, and no daily assesments of their physical mental condition. These people simply do not care about their patients. Mgmt walks around with their noses in the air and never speak. Also, very, very few activities for the patients. Very limited menu and food is average at best. My friend had to move her mother after 3 days, my co worker had to move her husband after a week, and after six long weeks, we finally moved my dad. So dissappointed! I cannot even believe that anyone would subject our seniors to such negligent care. So sad.
To begin, this so called "skilled nursing facility " does NOT even deserve a one star rating. Unfortunately, my father was required to have inpatient rehabilitation and was transferred here from the h ospital. The experience was more than disappointing to say the least. Having never been here, I was overwhelmed by the smell of urine as I walked down the hall. After the first night I could understand why. For patients in need of help getting to the bathroom, the wait can be anywhere from an hour to three( as my dad experienced in several occasions). This leaves the patients with no choice but to have an accident in the bed. When I spoke to the administrator about this, she responded with " no big deal, we will just clean it up, that's what we do". How about staffing your facility to eliminate patient wait times?! In addition, in two occasions they forgot to serve my dad his meal. Again, addressed the staff only to receive a confused look and a shrug. Multiple times we had to address the charge nurse concerning the fact that they were not checking his blood sugars ( he is diabetic), he required pain medicine every 4 hours which would take just about that long to receive the first dose he had requested. When addressing the charge nurse about anything her response was consistently rude. She even discussed her negative feelings toward other staff members. Very Unprofessional!!!! As we sat in the "common area" with other patients and their family members, we all communicated the fact that we felt the need to stay all day from morning to bedtime with our family member that is a patient there because we were too concerned they would not be cared for. I, myself, was the one that changed my fathers bed sheets( they only require them changed once a week) , retrieved water, food , blankets and towels. At one point I had to clean the bathroom because it hadn't been done in a sanitary manner. After several unsuccessful talks with the administration, I contacted the Vice President of the facility. I left several messages advising I had concerns and have still not received a return call. Shocked!!! This place is less than appealing and more on the line of scary based in the LACK of care, compassion and respect they display. Aside from the rest of the staff, there are two Staff members I would like to name and give them a big "hats off" and "thank you " to Erin and Ebony! Those girls were the only two that made me feel okay when leaving my dad because I knew he was in good hands with them. Unfortunately the only worked a couple shifts in his two week stay. To the charge nurses, the so called administrator, and the nursing director .... Shame on you!! You're rudeness and lack of compassion and respect certainly don't make you the right person for your jobs. Glad to have moved my dad out of there and never plan to return. For those of you considering this facility , beware of the smoke and mirrors they try to throw your way... It's all fake. Please see this place for what it really is!!
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