They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. When comparing them to others I have visited for the same condition, they are among the best I have seen.
I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. They didn't show any sort of attention to detail, which I think is very important. I was afraid they were going to miss or forget something important. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I would never visit them again. I was very disappointed. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me.
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