The half-star rating is only earned by the nursing assistants and aides who cared for my father during his rehabilitation stay.
My father has been in a few different rehabilitation centers in the last 2 decades for varying health reasons, this was the first - and DEFINITELY THE LAST - stay at St. Francis.
The rooms were not the cleanest....food remained under his roommates bed for three days before it was cleaned out. Tray tables had yesterday's sticky remnants on them. I understand that this facility is remodeling, but the issues are not from construction mess, routine cleaning protocol was not followed.
The nursing staff, while not entirely unpleasant, were not helpful with many issues. They were more than happy to show me where to get ice/water for my father in a (dirty) self-serve area, but on his fourth day there could not explain why his eyeglasses were constantly missing.
Again, while the food service staff was pleasant to deal with, their quality of the food was severely lacking. Little to no variety day to day in the menu (fish was the lunch 4x in one week), food was often overlooked, dry, flavorless or inedible. A roast beef sandwich was served with ONE slice of grisly, thin meat on it...while the kitchen staff was quick to rectify the issue, it should never have been served as such in the first place.
Be aware that there is no air conditioning in the rooms or hallways, or in the main chapel used as a dining room. When the weather is humid and in the 80's, it is unbearable in some areas. Opening a window when it just allows in exhaust from the front traffic circle is not an option.
Most importantly: The staff physician was curt and belligerent, and in our family's opinion, neglectful. She altered some of the medications that my father's personal physician had worked on for the past few years to achieve correct doses for him. My father was discharged on a Wednesday and was back in the ER 48 hours later with pneumonia, when the signs of onset were clear while he was at St. Francis.
If you care at all for your loved one, look elsewhere for long or short-term care. My hope is that they not only improve their look with the remodel, but revamp their quality of care as well. Until then, STAY AWAY.
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