They do not have a solid re-hab program. If you need to use the workout room you are on your own, you must get up and walk there with no assistance, no one to monitor your progress or make a schedule to properly regain strength or the ability to walk a little more. You mostly sit in bed while they collect the Medicare money, when asking to leave and go home due to the lack of real treatment all you are told is we will talk to your doctor and you never get a answer back. Its been over two weeks and no answer from them or the doctor they "were suppose to talk to" All they are concerned with is the money in there pockets not taking care of you.
Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. When comparing them to others I have visited for the same condition, they are among the best I have seen. They are completely committed to helping their residents feel as comfortable and well cared for as possible. My brother was here for 2 1/2 weeks. The staff was so compassionate, caring, and happy! The physical therapy was amazing! Ken, my brother's favorite therapist was absolutely wonderful! We all thought my brother would never walk again, nor use his right arm, but he went home today using just a walker! I love this staff and the Director, Novie, is an Angel.
Whenever I called with a question or concern, the staff made me feel great for calling. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I appreciate the way they are taking care of my mother. They are doing and excellent job with her Physical Therapy.
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