I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. The equipment at this nursing home was far superior than any other facility I have visited. I knew my loved one would be in good hands and well taken care of. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They always take that extra step to make me feel special. I always enjoy my appointments here. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back.
It was nice to see them treat the residents with so much respect.Their staff was friendly enough to me, but went out of their way to help the residents. The head nurse always took the time to listen to me and any concerns I had for my mother.. I know they really cared about my mother and how she was faring. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I plan on telling everyone I know about how fabulous this nursing home is. Its really a place you can trust.
They didn't listen to anything I had to say! Whenever I tried to get a word in, they either interrupted me or cut me off before I could finish. Every time they left the room, the staff would immediately begin complaining about how much they disliked working there. It made me nervous, and I didn't go back. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. Their office was kind of gross. I was scared I was going to catch something from being in the office. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else.
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