Pembrooke Health & Rehabilitation Residence

Pembrooke Health & Rehabilitation Residence
Pembrooke Health & Rehabilitation Residence 1130 W Chester Pike
West Chester, PA 19382

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About Pembrooke Health & Rehabilitation Residence

Pembrooke Health & Rehabilitation Residence is a Nursing Home facility at 1130 W Chester Pike in West Chester, PA.
Primary Specialty

Nursing Home

Practice Pembrooke Health & Rehabilitation Residence
Services Pembrooke Health & Rehabilitation Residence provides extended-stay nursing care to seniors with varying levels of disabilities in West Chester, PA.

Please call Pembrooke Health & Rehabilitation Residence at (610) 692-3636 for more information or to schedule an on-site visit.
Consumer Feedback
(13 Reviews)
View all 13 Reviews Add a Review
Recent Reviews
My father-in-law just escaped from this concentration camp for the elderly! While I am sure there are SOME good staff people there, the majority are lazy, ignorant and inconsiderate. Equipment is greatly outdated (remember CRANK beds?!), rooms are tiny and cramped, no effort has been made to even make the general appearance decent! Seriously, anyone ever heard of a fresh coat of paint? He arrived late in the day- neither the receptionist nor anyone on the floor he was assigned to knew there was a new patient coming in (we were told that morning, by the hospital staff). Get off the elevator- total chaos. Get to the room- bed not made up, complete lack of organization in the process of initial assessment; AND, the other side of the room contained a bed with a deflated air mattress covered in blood stains of various ages. Needless to say the former occupant was not coming back! We clearly told everyone who bothered to listen (all 2 of them maybe?) that he had late stage alzheimers, but still knew when he had to go to the bathroom and would try to get up on his own to do that. There was no place for side rails on the bed, so they put down some very thin pads and installed a bed alarm. A few days later, they decide that he is a "wanderer" and transfer him to the special alzheimers floor. (given his main diagnosis, should he not have gone there from the start?). This was really no better, and in fact he was given a roommate who moaned loudly all the time- great for the man who sleeps 20 hours a day. Transferred him back to the original floor last night, different room- no rails, no bed alarm, no pads- and when we pointed this out to the staff, they just said he had a special "scooped" mattress and should be fine. Sure enough- he fell on his way to the bathroom during the night, and now has a giant black eye! Thank GOD he is now in a different facility. I wouldn't send my DOG to a place like this one!!!
by Gaudete
XXX.XXX.132.58
Terrible experience. My parent is there. Moving them as soon as I can get a bed some place else. Terrible!!
by daughter
XXX.XXX.244.58
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous
XXX.XXX.114.21