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HCR ManorCare - Service Ratings

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Heartland Health Care Center

(4 Reviews)

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510 Broadway Normal, IL 61761

Consumer Feedback

(4 Reviews)

Service

Environment

Expertise

Staff

Recommended

Poll Responses for Service

4 Star Average Based on the Following 3 Poll Questions:

Does this provider always put the customer first?

Asked 1 time

Answered "Yes, they always put customers first" (80% satisfaction) 1 time

Did this provider leave you unattended for an extended period of time?

Asked 1 time

Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time

Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?

Asked 1 time

Answered "No, they've never taken personal calls with me" (80% satisfaction) 1 time

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510 Broadway, Normal, IL 61761

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HCR ManorCare - Service Ratings

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Consumer Feedback

Poll Responses for Service

Does this provider always put the customer first?

Did this provider leave you unattended for an extended period of time?

Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?