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HCR ManorCare

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HCR ManorCare
Heartland Health Care Center
(4 Reviews)
> Get Phone Number & Directions
510 Broadway Normal, IL 61761
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Environment
2.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Did this senior care facility prominently display their credentials or business license?
Yes
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They were decent
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.222.12
June 20, 2014
Did this provider answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.242.75
June 23, 2012
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by snowball2
October 11, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
June 29, 2011
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Map and Directions
510 Broadway, Normal, IL 61761