my mother has been without heat in her room for 5 days, I was told they only have 1 maintenance worker for each building, that is not a good excuse, elderly people feel the cold more. this should have been addressed the first day it was reported.
They paid close attention to me and all of my questions were answered. Their staff was friendly enough, but they didn't go out of their way to help me. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
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