They do not return calls to family members. They have only a couple of people that really care about their job & residents. Pretty much it is all about a paycheck. My mom is there because she had rehab. I am trying desperately to get her somewhere else. The system failed to advise when you run out of private funds that they will be very reluctant to take your loved one. Then you are stuck. This facility could do so much better. I look at this facility as a prep for the funeral. If they just treat residents as people, that would be great. Very few talk, encourage & make the effort to assist. I am very disappointed in this part of Loretto. Hertiage is a good place for assisted living & they listen to the family. They care!
They provide the worst possible care I have ever witnessed. There are no water pictures for hydration of a patient who has frequent bladder infections. They provide no personal care on non shower days. I found the control for the bed alarm next to my brother on his bed where he can turn it off despite the fact he is a risk to fall. We are looking into having him moved to another facility due to the poor care he receives.
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