My mother was in this facility in October of 2007 and unfortunately this is where she died. It is NOT a nice place, the staff is extremely unfriendly and uncooperative. When I checked her in, I gave them a printed list of ALL the family contact names and phone numbers, it was literally a page long as I am 1 of 8 children. When the day came that my mom was taken to the hospital, where she passed later that day, I NEVER received a phone call from Lakeview. The call I received was from the doctor at the hospital telling me the status of my mother's condition. When I turned on my cell phone before leaving for the hospital, only then did I get the messages from Lakeview. Even that was infuriating, there were 2 messages, 1 said she was being taken to St. Joe's in Wayne and the next said she was being taken to Chilton Memorial. I was Infuriated that they only called my cell, at 2:00 in the morning by the way, and NEVER BOTHERED to call any other number on the list I provided upon check in. Do yourself and your loved ones a favor, FIND SOMEPLACE ELSE to take them, this is NOT the place you want them to spend their last days in!!!!!
Don't be fooled by the smiles you get when first visiting the facility. What appears to be a friendly atmosphere is really an institution that when visitors leave all hell breaks loose and the patients care declines. B set to try other places as this is not the place for your loved one. Good luck and know that much research is needed before selecting a place as it is easy to fall prey to this place.
As the lovely young woman from Guest Relations had said to me, "Its hard enough being away from the comforts of home when you are feeling at your worst, that's why I'm here. We want you to feel as comfortable as possible in your time of need. I'll make sure to check on you daily and be sure you're getting the best care possible." And she did. Not only was the Nursing staff helpful, the food was VERY good and if I wasn't fond of what I had picked off of their menu that day, that young lady would come around at meal times and offer to get me something else. Everyone from the Social Workers to the Dietary staff treated me with dignity and kindness. Even in the evenings, after dinner time, the Guest Relations woman would stop by my room almost every night and spend her time keeping me company (one time we spent 20 minutes chatting, she was trying to figure out what I like to do for fun. Can you believe the day before I got discharged she went out of her way to find my favorite game so we could play it on her off hours?) This staff really goes above and beyond. The Physical Therapy staff was absolutly AMAZING! It's a fun atmosphere and you can feel that they really do care about your recovery and give you the mental strength to push yourself harder. All they wanted to do was help me recover as fast as possible so that I could go home to my family. As awful as it was to be away from home for such a length of time, they really made me feel like part of their family. It was a comfort and I made some wonderful friends. I truly miss them.
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