The main problem with this facility is that some of the staff is rude & very nasty to the patients. It is sad to see people being treated this way that can not defend themselves or have anyone from t heir family to fight for them. People in positions who oversee the employees need to get rid of the bad apples that put a negative on their facility. The other problem is not having enough help.
I am writing as an advocate for a dear friend who has a voice, but is unable to speak. I find it necessary to address some concerns. First, I must say that the nurses/aides appear dedicated and sensit ive to my friend's needs. They brighten her day with conversation, humor, and "the human touch" which means so very much. The folks in the uniforms who attend to my friend are not the issue and I'm hoping this note does not negatively affect their ratings in any way. I cringe at the thought of upward management blaming the people in the trenches for something that is out of their control.
Staffing is the issue; not enough folks to do what is needed, when it is needed. Not enough staff equates to people not getting what they need when they need it. Perhaps it's sitting in wet pants for more than 2 or 3 hours; when they're supposed to be checked every 2. Perhaps it's not getting nutrients on time and, thus, being without food for 10 hours or more. Perhaps it's yelling for help to get into bed and not hearing from anyone for 15 or more minutes. Perhaps it's lying it wet bed sheets until someone can be found to change them.
This has a ripple effect. It affects the health of the patients, stress levels of the workers, and the overall mindset of the consumers. It also affects me enough to speak about it; someone who doesn't even have a dog in the fight, but who has someone so special in her heart every day.........my dear friend who is unable to communicate and needs a voice.
Please listen. Please hire more people so there's help for the staffers who work so hard and are so dedicated.
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