Has really gone downhill. Care is lacking. Place smells badly upon entering. Patient call lights go unanswered. My father is a resident and we are moving him out. Showers given sporadically and not on schedule, sometimes over a week. Urinal left unemptied in his room for days. Dirty linens left on bed. He had an injury with infection for days and no one noticed until family brought it to their attention when he complained of pain. He had been telling staff for quite some time. ER doctor advised he needed to be seen by a Dr. within a few days - it took over a week for them to call and schedule it. Understaffed and inattentive. Now that we have let them know we are moving him, they are being spiteful. He had an appointment to doctor today and their van driver was given a 2nd patient assignment so couldn't stay with him. He asked for an assistant to ride along and they refused and said to call his family - making my elderly mother meet them there to sit with my father until the van could return. Gossip going around the building about him leaving when the only people told were administration. Do NOT put your loved ones in here.
One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. The office was very easy to locate. I didn't have any trouble finding it at all. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.
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