heritage manor should be closed down! my grand mother was there for about 2 weeks and ended up with bruises on her arms. I would never suggest that anyone take their loved one to this place because they will just plain out not be cared for properly!
My experience was okay until I had a family member pass away. At the end, they were rudem uncaring, tacky and unprofessional. This includes the front desk, social worker and a nurse on the unit working 3rd shift. I would NOT RECOMMEND ANYONE to take their ANIMAL there! They were useless and it left a BAD taste!!! ZERO RECOMMENDATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They barely gave me any information at all. What information they did give me proved to be untrue regarding care. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. Upon entering the building, the front desk was nice but I asked for a wheelchair for a gentleman I was bringing to the facility. I was told there were none. I told them he doesn't walk so they need to find one and I needed help getting him out of my car. I was lied to about what care was ordered for him from the hospital. I would never visit them again. I was very disappointed. I would give zero stars if possible.
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