VIsited this faciliy 3 times in the last month. Receptionist on Sunday, Aug. 25 at 3 pm never looked up from her hand held device as I sighed in as a visitor and took my own Visitor sticker and proceeded into their hallway to rooms. Once my visit was over, I made my way back towards the reception area and in one of the rooms I pasted I noticed an elderly lady that had completely slumped over in her chair. I didnt see a nurse or worker in the hall so I told the receptionist the room number and my concern only to be told that I would have to locate a nurse and tell her myself!!! I told her" you mean to tell me that you cant call the nurses desk or someone else to get this lady checked on, what exactly is your job you did not greet me when I arrived nor did you offer any assistance?
They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. There was only a couple of times where the staff was actually able to answer my questions. Most of the time, they'd refer me to their boss or another staff member. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me.
There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They paid close attention to me and all of my questions were answered. It was easy to get the appointment time that worked for my schedule.
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