While analysis and scrutiny of any facility would reveal deficits, the staff at this rehabilatation center were caring and friendly. My Father suffers from dementia, so trustworthy and dedicated perso nnel are essential to his daily care. The care provided at Heartland--West Bloomfield was very acceptable.
Don't take an elderly family member here for rehabilitation. My 94 yr old mother was there for 2 weeks for physical therapy with a broken hip. My sister would visit 2x daily and every time she would find mom in a wet diaper (she's continence), she fell out of her wheelchair because they left her sitting in her room, by herself, for over 2 hours. Mom got tired and tried to get to the bed and fell. The nurses, cna's are never friendly, never say "hi" while you are walking down the hallway; we had a meeting set up by the head nurse and she didn't even have my mother's file on her desk, let alone the 5 items that we requested. My mom is not hi-maintenance she just needed TLC. It may look good on the outside but the staff is rude, non-compassionate, non-friendly, and they don't care!!! (There was one male person who was the only person that cared about my mom and he worked the afternoon shift.)
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